Terms of Service
Please read these terms before submitting a support request.
Using this site
This site is provided so customers can request assistance with orders, deliveries, returns, installations, billing and warranty matters. By submitting a request you confirm the details you provide are accurate and that you are entitled to discuss the order in question.
Acceptable use
Do not submit unlawful, abusive or deliberately false content, attempt to disrupt the service, submit automated or bulk requests, or upload files containing malicious code. We may decline or close requests that breach these terms.
Attachments
You may attach up to five files of 8 MB each in the accepted image and PDF formats. Only upload material you have the right to share, and never include full payment card numbers, passwords or gift card codes.
Response times
We aim to respond to every request within one business day during our support hours (Monday – Saturday, 8:00 AM – 8:00 PM ET). Response targets are goals, not guarantees, and resolution times depend on third parties such as carriers, installers and payment providers.
Case references
The case reference issued on your confirmation page identifies your request. Keep it private — anyone with the reference and the submitting email address can view the case status.
Limitation of liability
This support service is provided on an as-is basis. To the extent permitted by law we are not liable for indirect or consequential losses arising from use of the site, including delays caused by incomplete or inaccurate information supplied in a request.
Changes and contact
We may update these terms as the service evolves; the current version always appears on this page. Questions: loweshelpcare@gmail.com or +1 607 698 0325.