Privacy Policy
This page is maintained by the Lowe's Assistance & Support team and explains how this support site handles your information.
Information we collect
When you submit a support request we collect your full name, email address, phone number, an optional order number, the subject, issue category and description you provide, and any files you choose to attach. We also record the date and time of the submission and the case reference we generate for it.
How we use it
We use this information solely to investigate and resolve your support case, to contact you about it, and to look up your case when you use the Track Request page or contact us by phone, WhatsApp or email. We do not sell your information or use it for advertising.
Storage and security
Submissions are transmitted over an encrypted HTTPS connection and stored in a managed database with row-level access controls. Attachments are held in private storage that is not publicly reachable; support staff open them through short-lived signed links. Administrative access to case data requires an authenticated staff account with an explicit admin role.
Cookies
We use essential cookies and local browser storage to keep the site secure and to remember your cookie preference. Non-essential measurement is only used where you have accepted it in the cookie banner.
Retention
Support cases and their attachments are retained while the case is open and for a reasonable period afterwards so we can handle follow-up questions and warranty history. You may ask us to delete your case data sooner.
Your choices
You can request a copy of the information held about your case, ask for corrections, or ask for deletion. Email loweshelpcare@gmail.com with your case reference and we will confirm the outcome.
Contact
Questions about this policy: loweshelpcare@gmail.com or +1 607 698 0325, Monday – Saturday, 8:00 AM – 8:00 PM ET.